Privacy Policy
Last Updated: April 2026
Introduction
Merry Heart Memory Care LLC (“Company,” “we,” “us,” or “our”), operating under the trade name Merry Heart The Cottage, is committed to protecting the privacy of our customers, families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.merryheart.com or interact with our services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services
Data Security Practices
We take reasonable administrative, technical, and organizational measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Information We Collect
We may collect the following types of information:
Personal Identification Information: Name, email address, phone number, mailing address.
Service Information: Details you provide regarding your interest in our services, tour requests, care inquiries, and preferences.
Usage Data: IP address, browser type, pages visited, and time spent on our website.
Communications: Messages, inquiries, and feedback you submit through our forms, SMS, email, phone, or other contact channels.
How We Collect Information
We collect information:
Directly from you when you fill out forms on our website or landing pages.
When you request information, schedule a tour, or contact us about our services.
When you contact us via email, phone, or SMS.
Automatically through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
Respond to inquiries and service requests.
Schedule and confirm tours, consultations, or other appointments.
Send appointment reminders and service-related notifications.
Send marketing and promotional messages only if you have opted in.
Improve our website, services, and user experience.
Comply with legal obligations.
SMS / Text Messaging
By providing your phone number and explicitly opting in through our landing page form, you consent to receive SMS messages from Merry Heart Memory Care LLC d/b/a Merry Heart The Cottage.
These messages may include:
Tour confirmations
Tour reminders
Service notifications
Responses to your inquiries
Marketing messages such as promotions, updates, and offers (only if you opt in separately)
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us.
For assistance, reply HELP or contact us at:
📞 +1 973-668-5924
Sharing of Information
We do not sell, trade, or rent your personal information.
We may share information only in the following cases:
With trusted service providers who assist in operating our business, such as customer communication platforms, scheduling tools, CRM systems, and support services, under confidentiality obligations
When required by law
In connection with a business transfer, such as a merger, acquisition, or sale of assets
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your browsing experience and improve our website. You can set your browser to refuse cookies, though some parts of the website may not function properly.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Opt out of certain communications
To exercise your rights, contact us at:
Merry Heart Memory Care LLC
970 US-46, Kenvil, New Jersey 07847
📞 +1 973-668-5924
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Merry Heart Memory Care LLC
970 US-46, Kenvil, New Jersey 07847
🌐 www.merryheart.com
📞 +1 973-668-5924